Privacy Policy for GoxSuite

Last Updated: October 30, 2026 | Effective Date: October 30, 2026

At GoxSuite, built and operated by Gox Solution, your privacy matters to us. GoxSuite is an all-in-one ISP management and business operations platform designed to help Internet Service Providers manage customers, billing, support, and network operations.

This Privacy Policy explains in plain language what information we collect when you use goxsuite.com, policy.goxsuite.com, and our Android mobile applications, how we use it, and the choices you have.

Quick Summary: We only collect information needed to run your ISP business. We don't sell your data. We protect it, and you can request deletion anytime at support@goxsuite.com.

1. Information We Collect

a) Information you provide directly: When you create an account or use GoxSuite, you may provide your full name, business name, email address, phone number, billing information, customer records you manage, and support messages.

b) Automatic information: We collect device type, operating system, app version, IP address, and general usage statistics to improve performance and troubleshoot issues.

c) App permissions (only when you allow them):

Location: Used only to tag customer installation locations or for technician field work, if enabled by your admin.
Storage / Files: Used to upload customer documents, KYC, or payment receipts.
Camera: Used to capture installation proof or customer ID where required.
Contacts / Phone: Only if you use our customer communication features.

We never access permissions without your clear consent, and you can revoke them anytime in your device settings.

2. How We Use Your Information

To provide and operate the GoxSuite platform and mobile apps
To create and manage your account and customer records
To process billing, subscriptions, and payments
To provide customer support and respond to requests
To improve our services, security, and user experience
To send important service updates (not marketing spam)

3. Third-Party Services

GoxSuite may use trusted third-party services that help us operate, such as Google Play Services, Firebase for crash analytics and push notifications, and secure payment gateways. These services have their own privacy policies and only access data necessary to perform their functions.

4. Data Sharing

We do not sell, rent, or trade your personal information. We only share data in these limited cases:

With your consent
With service providers under strict confidentiality to run GoxSuite
To comply with legal obligations or protect our rights
If Gox Solution undergoes a business transfer, with notice to you

5. Data Security & Retention

We use industry-standard encryption, secure servers, and access controls to protect your data. We retain your information only as long as your account is active or as needed to provide services and comply with legal obligations. You can request data deletion anytime.

6. Your Rights and Choices

You have the right to access, correct, update, or delete your personal information. To exercise these rights, contact us at support@goxsuite.com. You can also uninstall the app or delete your account from within GoxSuite settings, which will trigger deletion of associated data within 30 days, subject to legal retention.

7. Children's Privacy

GoxSuite is not intended for children under 13. We do not knowingly collect information from children.

8. International Users

Your information may be processed and stored on servers located in different regions with appropriate safeguards.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notice and update the Last Updated date.

10. Contact Us

If you have any questions about this Privacy Policy or want to request data deletion, please contact us:

Gox Solution - GoxSuite Team
Email: support@goxsuite.com
Website: https://goxsuite.com
Policy Page: https://policy.goxsuite.com

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